Terms of service

Terms of Service

These Terms of Service (“Terms”) govern your use of the One Love Gemstones website and services. By accessing or purchasing from our store, you agree to be bound by these Terms. Please read them carefully.

1. General Conditions

We reserve the right to refuse service to anyone for any reason at any time.
You agree not to reproduce, duplicate, copy, sell, or exploit any portion of the website or its content without written permission.

We do not guarantee that all information on the site is error-free. Prices, descriptions, and availability may change without notice.

2. Product Information

Crystals and minerals are natural materials and may contain variations in color, shape, texture, inclusions, veils, fissures, or internal features. These natural characteristics are not considered defects.

Colors may vary slightly due to lighting, photography, and screen displays.

3. Pricing & Payment

All prices are listed in USD unless otherwise stated.
We reserve the right to modify product prices at any time.

By completing a purchase, you confirm that:

  • You are authorized to use the payment method provided

  • The information you enter is accurate

4. Order Acceptance

We may, in our sole discretion, limit or cancel orders.
This may include orders placed:

  • Under the same customer name

  • Using the same payment method

  • To the same address

If an order is modified or canceled, we will attempt to notify you using the contact information you provided.

5. Shipping & Delivery

By placing an order, you acknowledge that:

  • Shipping times are estimates and not guarantees

  • We are not responsible for delays caused by carriers

  • Once marked “Delivered” by the carrier, the order is considered complete

For full details, please review our Shipping Policy.

6. Returns & Refunds

All sales are final, except in cases of items damaged during shipping.
For details on eligibility, timelines, and required documentation, please review our Refund & Return Policy.

7. Accuracy of Billing & Account Information

You agree to provide accurate, complete information for purchases, account creation, and communication.
You are responsible for keeping your account information up to date.

8. Third-Party Tools & Links

We may provide access to third-party tools or links.
We are not responsible for the content, performance, or practices of any third-party sites.

Your use of third-party tools is at your own risk.

9. Intellectual Property

All images, text, branding, product descriptions, and digital content on this website are the property of One Love Gemstones.
You may not copy, distribute, or use any content without written permission.

10. Prohibited Uses

You are prohibited from using the site or its content:

  • For unlawful purposes

  • To violate any regulations

  • To infringe on our intellectual property

  • To harass or harm others

  • To submit false information

  • To interfere with website functionality

Any violation may result in termination of service.

11. Limitation of Liability

One Love Gemstones is not liable for:

  • Errors or inaccuracies in product listings

  • Delays, losses, or damages during shipping

  • Improper handling or use of products after delivery

  • Losses caused by third parties

Your use of our site and products is at your sole risk.

12. Indemnification

You agree to indemnify and hold harmless One Love Gemstones, its owners, and affiliates from any claims or demands arising from your breach of these Terms.

13. Changes to Terms

We may update or modify these Terms at any time.
The most current version will always be posted on this page.

Your continued use of the site constitutes acceptance of the updated Terms.

14. Contact Information

For questions about these Terms, contact us at: support@onelovegemstones.com