Privacy policy

Last Updated: December 10, 2025

This Privacy Policy describes how One Love Gemstones (“we”, “us”, or “our”) collects, uses, and protects your personal information when you visit or make a purchase from our website.

By using our site, you agree to the terms outlined in this policy.

1. Information We Collect

Information You Provide

When you make a purchase, create an account, or contact us, we may collect:

  • Name

  • Billing & shipping address

  • Email address

  • Phone number

  • Payment information (processed securely through Shopify; we do not store full credit card details)

Automatic Information

When you visit our website, we automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages viewed

  • Time spent on pages

  • Cookies and tracking technologies

This information helps us understand how visitors use our store.

2. How We Use Your Information

We use your information to:

  • Process and fulfill orders

  • Communicate updates about your order

  • Respond to customer service inquiries

  • Improve our website and shopping experience

  • Detect and prevent fraud

  • Comply with legal obligations

We do not sell your personal information.

3. Sharing Your Information

We share your information only with trusted third parties who help us operate the store, such as:

Shopify

Our store is hosted on Shopify, which securely processes your data.
You can review Shopify’s privacy practices here:
https://www.shopify.com/legal/privacy

Shipping Providers

We share your address with carriers like USPS or UPS to deliver your order.

Payment Processors

Your payment details are handled through secure gateways such as Shopify Payments, PayPal, or other processors you select.

We may also share information if required by law.

4. Cookies & Tracking Technologies

We use cookies to:

  • Remember your cart

  • Keep you logged in

  • Analyze site traffic and performance

  • Customize your shopping experience

You can disable cookies in your browser settings, but some features may not function properly.

5. Data Retention

We keep your order information for our records unless you request its deletion.

Account information is retained as long as your account remains active.

6. Your Rights

Depending on your region, you may have the right to:

  • Access the personal data we have about you

  • Request corrections

  • Request deletion

  • Object to certain processing

  • Withdraw consent

To exercise these rights, contact us at:

support@onelovegemstones.com

7. Security

We follow industry-standard practices to protect your information.
However, no method of transmission over the internet or electronic storage is 100% secure.

8. Third-Party Links

Our website may contain links to third-party sites.
We are not responsible for the privacy practices of those websites.

9. Children's Privacy

Our site is not intended for individuals under the age of 13, and we do not knowingly collect data from children.

10. Changes to This Policy

We may update this Privacy Policy periodically.
Any changes will be posted on this page with an updated “Last Updated” date.

11. Contact Us

For questions about this Privacy Policy or your personal information, contact us at:

email: support@onelovegemstones.com
St Petersburg, FL